Customer Survey

Your answers will be used to improve our service.  Thank you for your time!

 

Control Number  (printed under your name)
First Name: Last Name:
Phone Number: Email:
 
We at Carteret Mortgage are continually striving to improve the quality of our service to our customers. In order to do so, we realy heavily on feedback left by our clients. We would greatly appreciate your feedback by having you fill out the following survey.

1. How would you rate the overall process of settling your loan?
easy mostly uncomfortable
mostly easy uncomfortable

2. How well informed did you feel during the process?
fully informed partially informed
mostly informed uninformed

3. Were your calls returned promptly?
always rarely
usually not at all

4. Were your questions answered to your satisfaction?
always rarely
usually not at all

5. How did our service compare to what you expected?
exceeded expectations below expectations
met expectations disappointed

6. Will you refer us to your friends and family?
definitely unlikely
likely definitely not

Feel free to enter any other comments or suggestions you may have.